Returns & Exchanges

Returns & Exchanges

At Mayar Lingerie, we are committed to ensuring your complete satisfaction with our products. We understand that shopping for intimate apparel can sometimes be a bit tricky, and therefore, we've designed a return and exchange policy that is both fair and straightforward.

If for any reason you are not entirely satisfied with your purchase, we happily accept returns and exchanges within 30 days from the date of purchase. To be eligible for a return or exchange, your item must be unused, unworn, and in the same condition that you received it, with all original tags attached.

Due to the intimate nature of certain products and in the interest of hygiene and safety, we regret to inform you that underwear is exempt from our return and exchange policy. This exception is in place to maintain the quality and hygiene of our products, ensuring that every customer receives new, unworn items.

To initiate a return or exchange, please visit us at our physical store at 101 Amber St, Markham, ON L3R 3B2, and bring your original receipt as proof of purchase. Our friendly and understanding staff will be more than happy to assist you with the process.

Once your return is received and inspected, we will notify you if your return has been approved or denied. If approved, a credit will automatically be applied to your original method of payment within a certain amount of days, depending on your card issuer's policies.

If you wish to exchange an item, please note that exchanges are subject to stock availability. We recommend contacting us in advance to check if the desired item for exchange is in stock.

Please don't hesitate to contact us if you have any queries about our returns and exchanges policy. Your satisfaction and comfort are our top priorities, and we are always here to help you make your lingerie shopping experience as delightful as possible.

Thank you for shopping at Mayar Lingerie. We appreciate your business and look forward to serving you again.